Contact & Service
Please select the category of your enquiry so that we can provide you with the appropriate information and contact options.
How can I register as a new customer?
If you have never bought from Kulzer before and would like access to the webshop, please register.
Where can I find my access data?
We want to add multiple users to the account, is that possible?
No, this is not possible. Only 1 account can be assigned per customer number. Access is made up of your email address and personal password.
I have registered but cannot login. Why is that?
- Access data is wrong (mistyped)
- Link to password assignment by email not received / expired
- Clear cache / Delete browsing history
- Check your internet connection
- Our recommended browser: Google Chrome
What can I buy online?
Most laboratory supplies (digital & analogue) can be purchased online. Devices, as well as digital hardware and software, should be purchased through the sales representative. To find the right sales representative in your area, please:
How do I order online?
In order to order online, you must have a customer account with Kulzer. To learn how to create an account:
How does the search function work in the shop?
You can use the search function by entering a product name, SKU number, or brand name. The results are displayed dynamically the more you add to the search term. When searching for SKU numbers, ONLY the product you are looking for will appear. You can use the filter section on the left to refine your search.
How do I add products to my favorites?
There is the possibility to create your personal favorites lists. You can make the setting after logging in to the shop under "My Account" then "My Favorites List". Here you can also edit your current lists, rename them, etc. at any time.
After you have created your favorite lists, you can add your favorite products to the favorites list(s). To do this, mark the green heart next to the "Shopping cart" button and select the desired list.
Is there a quick order function?
Yes, we offer you the direct order function. To do this, click on the shopping cart next to the search field
• Order numbers by SKU
Enter the desired article number in the 'Article number' field and the desired number of pieces in the 'Quantity' field. You can easily add more items to the list by clicking on "Add Row". After entering the desired items, click on the green shopping cart.
• Import CSV file
Download the Excel list using the template and fill it with the desired article
Upload the file and then add everything to the shopping cart
Why can't I find my desired item in the shop?
The item is no longer available in the delivery program. Are you using the article number for research?
1. Is it possible that the code has changed or been entered incorrectly?
2. Was the code in the search field written incorrectly?
3. Was an incorrect product category selected?
4. Is the item not available in the store?
If you have any problems, please contact us at the following link:
Where can I find my recent orders?
You can find your orders placed in the store in "My Account" My Orders. You can view your orders in detail and order again directly if you wish.
Can I track my orders?
To track your orders, please contact the Dealer selected within the order.
Where can I find invoices/delivery notes for previous orders?
To request invoices/delivery notes for your orders, please contact the Dealer selected within the order.
How are your prices calculated?
The prices shown are the recommended retail prices, excluding VAT
What are the delivery times?
Delivery times depend on the Dealer selected within the order, for the desired supply. For any information about this, please contact your Dealer directly.
How much are the shipping cost?
The shipping costs depend on the dealer selected within the order, for the desired supply. For any information about this, please contact your Dealer directly.
Are safety data sheets (SDS) available for all products?
Pala Easy Scan doesn't work – what's the reason?
Make old version / update to new version – Downloads
Check cable not properly connected to computer/laptop
Internet connection
Why doesn't uploading orders work?
- The internet connection may be disrupted or unstable.
- Browser is unstable or is outdated.
- Clear cache or browser history.
Where can I find the newsletter?
Kulzer Newsletter – Always up to date
Would you like to contact our customer service, or do you have technical questions?
Kulzer GB and Ireland
Telephone 01635 30500
If you would like a visit by a sales representative, please contact the responsible colleague directly. Contact details can be found via the field service search, click here
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